Support

Tell us what you were doing and what happened. A screenshot helps, but cover any gate, alarm or lockbox codes first.

Getting started

How do I add my clients?

On the Properties tab, tap Add property for one client, or Import for your whole list. Import takes an Excel or CSV file, screenshots of a list in another app, or pasted text, and you check every client before anything is saved. Import is also under Settings → Client list.

Why aren't my reports reaching clients?

Check that the client's email is on their property, and that your business email is filled in under Settings. Reports wait in the Outbox while you're offline and send when you reconnect. If one says "Report failed", open the Outbox to retry.

Checklists

Can I use my own checklist?

Yes. Go to Settings → Edit checklist template → Import a checklist, and paste it, choose a file, or add screenshots. Items that match the built-in list are matched instead of duplicated, and you review it all before it becomes your template. To change one client's checklist only, open the client, tap Edit and use Import a checklist for this client.

How do I share my template with another operator?

In the template editor, tap Share template and send the message. The other operator taps the link, or copies the whole message and pastes it into Import. They get a one-time copy, with no client details.

Your team

Can someone else run visits for me?

Yes. Invite them as a delegate from Settings. Delegates see your clients and access codes so they can do visits and send reports, but they can't change your clients, checklists or settings.

Your account

How do I export my data?

Settings → Client list → Export client list saves every property as a spreadsheet. It includes access codes, so keep it somewhere private.

How do I delete my account?

In the app, go to Settings → Delete account. It deletes your account and its data straight away, and can't be undone, so export your client list first if you want a copy. If you can't sign in, email support@roundwright.com from your account's email address. See the Privacy Policy for what that covers.

I'm a homeowner. How do I change what my home watch company has on file?

Please contact your home watch company: they manage their clients' details in Roundwright. If you can't reach them, email us and we'll pass your request on.